![]() ![]() We offer easily accessible mental healthcare for you and your family. Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. You'll be on teams that are focused on the future of our industry and bringing our customers fresh ideas that are first-in-the-world. Work with your favorite brands: HALO clients include over 100 of the Fortune 500 as well as thousands of mid and small-size organizations. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.įlexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Recognition: You're going to succeed here, and you can count on us to celebrate your wins. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable. Diversity is the source of our creativity and we thrive when each of contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. You can expect a positive culture of ingenuity, inclusion, and relentless determination. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.Ĭulture: We love working here and know that you will too. Internal promotions is the key to our exponential growth in the last few years. As a team member you can expect a positive culture of ingenuity, inclusion, and relentless determination.Ĭareer Advancement: At HALO, we love promoting from within. We partner with our clients to break through the clutter of our media saturated world and connect their brands to customers, employees and other audiences critical to their success. HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. Must be able to work 8am - 5pm West Coast Time (Pacific Time or Mountain Time) as well as work overtime when required Possess objectivity, patience, and a high degree of confidentialityīe a strong brand ambassador for HALO with account executives, co-workers, and suppliers as well as on social media High proficiency in Word, Excel, and Outlook 2+ years of experience in senior customer service roles requiredĢ+ years of experience in account management requiredĢ+ years of M3 and Infor Gen software experience.Work with HALO sales team members (Account Executives) who have complex business needs. Perform basic CSR responsibilities when needed. Work with employees and management to develop process or system improvements. Provide performance feedback on CSRs to their supervisors. Monitor CSR activities and recommend training opportunities.Īdvise CSRs on how to de-escalate conflicts and resolve customer disputes. Monitor customer service representative (CSR) workloads and provide overtime recommendations to supervisors. The hours for this position will be 8am–5pm West Coast Time (Pacific Time or Mountain Time.)īecome a subject matter expert about HALO products, services, and processes to help customer service representatives (CSRs) be successful in their roles. As part of this effort, we require employees that resides within a 30-mile radius of the Sterling, IL or Oakbrook, IL offices to work from these locations anywhere from 1-3x a week. HALO is committed to its hybrid workplace model and believes bringing teams together in-person on common days is essential to operate as One HALO. The Senior Customer Service Representative will collaborate with departmental leadership by providing recommendations on training initiatives and continuous improvement. HALO is looking for a Senior Customer Service Representative to provide hands-on daily development to front-line Customer Service Representatives (CSRs). Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. ![]()
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